Last updated: 6 September 2026
These Terms of Service ("Terms") govern your use of the Rowpa platform ("Service"), operated by TeZe Ltd ("we", "us", "our"), a company registered in England and Wales (company number 17137231), with its registered address at 66 Paul Street, London, EC2A 4NA. You can learn more about TeZe at teze.app. By creating an account or using the Service, you agree to these Terms.
If you are using the Service on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.
Rowpa is an AI-powered GDPR compliance platform that helps UK and EU small businesses create and maintain compliance documentation. The Service includes:
The Service does not provide legal advice. All outputs (ROPA entries, privacy policies, risk assessments, vendor analyses, DSR response drafts) are AI-generated drafts provided for your review and editing. You are responsible for reviewing all outputs before relying on them.
We are not a law firm. No solicitor-client relationship is created by your use of the Service. If you are unsure whether a specific compliance action is legally required for your business, you should seek independent legal advice.
The Service is not a substitute for appointing a Data Protection Officer (DPO) if you are legally required to have one under Article 37 of UK GDPR.
To use the Service, you must create an account with a valid email address. We use passwordless authentication (magic links). You are responsible for maintaining access to the email address associated with your account.
You must provide accurate information about your business when using the onboarding process. The quality of AI outputs depends on the accuracy of the information you provide.
The Service offers a free tier and paid subscription plans. Current pricing is displayed on our pricing page. All prices are in GBP, in EUR for customers billed in the EU, or in PLN for customers billed in Poland. VAT is added at checkout where applicable (UK VAT, or your country's rate under EU VAT rules) otherwise.
Paid subscriptions are billed monthly or annually through Stripe. You can cancel at any time from the billing portal. Cancellation takes effect at the end of your current billing period.
14-day money-back guarantee: If you are unsatisfied with a paid plan, contact us within 14 days of your first payment and we will issue a full refund. This applies to the first payment only.
We may change pricing for future billing periods with at least 30 days' notice by email. You may cancel before the new pricing takes effect.
You retain all rights to the business data you enter into the Service and to the compliance documents you generate. We do not claim ownership of your content.
You grant us a limited licence to process your data solely for the purpose of providing the Service (including sending it to our AI provider for inference). This licence ends when you delete your account.
You can export your data at any time using the built-in export features (PDF, CSV, JSON). After account deletion, we retain your data for 30 days to allow recovery, then permanently delete it.
The Service uses Anthropic's Claude API for AI inference. While we work to ensure outputs are accurate and useful, AI-generated content may contain errors or omissions.
We display confidence scores on AI-generated ROPA entries to indicate the model's certainty. Low-confidence items should be reviewed carefully and verified against your actual business practices.
We do not guarantee that using the Service will make your business fully GDPR compliant. Compliance depends on many factors specific to your business, and AI outputs are one input into that process, not a complete solution on their own.
You agree not to:
The Rowpa name, logo, design, and codebase are our property. The vendor DPA library (including AI-enriched metadata) is our proprietary dataset.
You may not scrape, bulk-download, or redistribute the vendor library data. You may reference individual vendor entries in your own compliance documentation.
To the maximum extent permitted by law, our total liability to you for any claim arising from or relating to the Service is limited to the amount you have paid us in the 12 months before the claim arose, or 500 pounds, whichever is greater.
We are not liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunity. This includes (without limitation) any regulatory fines, penalties, or enforcement actions that may result from reliance on AI-generated outputs.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.
We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects availability, and will provide reasonable notice where possible.
Support is available via email at compliance@rowpa.app. We aim to respond to all enquiries within 2 business days.
You may close your account at any time from the Settings page or by emailing us.
We may suspend or terminate your account if you breach these Terms. We will notify you by email and give you a reasonable opportunity to remedy the breach before termination, except where the breach is serious (e.g. security compromise or illegal use).
We may update these Terms from time to time. If we make material changes, we will notify you by email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in the EU, nothing in this clause affects your right to bring proceedings in, or rely on the mandatory consumer protections of, your country of residence.
For any questions about these Terms: